We are Quality Estate Agents with registered number N/A and address 66 James Street, Stoke-on-Trent, ST4 5HS. Our Data Protection Lead can be contacted at email@example.com. We have produced this privacy notice in order to keep you informed of how we handle your personal data. All handling of your personal data is done in compliance with the UK Data Protection Act 2018 and the General Data Protection Regulation (EU) 2016/679 ("Data Protection Legislation"). The terms "Personal Data", "Special Categories of Personal Data", "Personal Data Breach", "Data Protection Officer", "Data Controller", "Data Processor", "Data Subject" and "process" (in the context of usage of Personal Data) shall have the meanings given to them in the Data Protection Legislation. "Data Protection Lead" is the title given to the member of staff leading our data protection compliance programme in lieu of a requirement for a Data Protection Officer.
When reading this notice, it might be helpful to understand that your rights arising under Data Protection Legislation include:
You can exercise your right to access personal data held about you by contacting firstname.lastname@example.org with the subject line: "Subject Access Request". When you submit a 'subject access request', you will need to provide confirmation of your identity by including a photocopy of your driver's license or passport. This service is provided free of charge and our response will be made within thirty (30) days, unless our Data Protection Lead deems your request as being excessive or unfounded. If this is the case, we will inform you of our reasonable administration costs in advance and/or any associated delays, giving you the opportunity to choose whether you would like to pursue your request. If you believe we have made a mistake in evaluating your request, please see the section 'Who can you complain to?'.
If you have questions about any of the rights mentioned in this section, please contact our Data Protection Lead at email@example.com.
Under Data Protection Legislation, there must be a 'lawful basis' for the use of personal data. The lawful bases are :
Legitimate interests are a flexible basis upon which the law permits the processing of an individual's personal data. To determine whether we have a legitimate interest in processing your data, we balance the needs and benefits to us against the risks and benefits for you of us processing your data. This balancing is performed as objectively as possible by our Data Protection Lead. You are able to object to our processing and we shall consider the extent to which this affects whether we have a legitimate interest.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
|Reference||What categories of information about you do we process?||Why are we processing your data?||Where did we get your personal data from?|
||Direct marketing to former, current and prospective clients. This processing is conducted lawfully on the basis of 'our legitimate interests'.||Directly obtained or by referral from existing clients/partners/suppliers.|
||To understand how you use our website, how you reached us and how long you spend on our website, in order to analyse our performance and improve our service. This processing is conducted lawfully on the basis of 'our legitimate interests'.||Directly obtained or indirectly obtained through a client's website (notice given at the point of collection).|
||To combat fraud, we share information of clients who instruct the payment issuer to cancel payments to us without first informing us of why and/or allowing us the opportunity to issue a refund with credit reference agencies. This processing is conducted lawfully on the basis of 'protection of your, or another's vital interests'.||Directly obtained or indirectly obtained through a client's website (notice given at the point of collection).|
||When you send us information about you by posting on a forum or blog, we will store this information in order to make it available for viewing on the website. You consent is obtained at the time of posting and via reference to this notice. This processing is conducted lawfully on the basis of 'your consent'.||Directly obtained or indirectly obtained through a client's website (notice given at the point of collection).|
||We might record calls for training and/or auditing purposes. We also collect Calling Line Identification information. This is used to help improve the efficiency and accountability of our customer services. This processing is conducted lawfully on the basis of 'our legitimate interests'.||Directly obtained.|
|Email and Web Contact||
||If you contact us through our website or by email, we will use the information you send in order to respond to your enquiry or complaint. This information will be kept in order to improve our service to you overall. This processing is conducted lawfully on the basis of 'our legitimate interests'.||Directly obtained or indirectly obtained through our website (notice given at the point of collection).|
||If you make a purchase with us, we will add your contact information to our marketing list and send you information we think you might be interested in. This processing is conducted lawfully on the basis of 'our legitimate interests'.||Directly obtained.|
The information about you that we have collected for the performance of our contracts is required in order for us to successfully fulfil our obligations to you. If you choose not to provide the personal data requested, we will not be able to enter into a contract with you to provide the benefits we offer. If we are already processing your personal information under a contract, you must end our contractual relationship (as/where permitted) in order to exercise some of your rights.
We process some personal information as part of a contractual relationship with a Data Controller. Any requests to restrict this type of processing should be forwarded to the Data Controller; they will be responsible for discussing your concerns and making any decisions.
Legitimate interests are a flexible basis upon which the law permits the processing of an individual's personal data. To determine whether we have a legitimate interest in processing your data, we balance the needs and benefits to us against the risks and benefits for you of us processing your data. This balancing is performed as objectively as possible by our Data Protection Lead. You are able to object to our processing and we shall consider the extent to which this affects whether we have a legitimate interest. If you would like to find out more about our legitimate interests, please contact firstname.lastname@example.org.
Quality Estate Agents does not perform any profiling or automated decision making based on your personal data.
Quality Estate Agents holds different categories of personal data for different periods of time. Wherever possible, we will endeavour to minimise the amount of personal data that we hold and the length of time for which it is held.
Quality Estate Agents passes your data to the third parties listed in the section 'Third Party Interests' below, for the purposes of providing our services to you, and for no other purpose.
Quality Estate Agents uses overseas web and IT providers. Details of what data is sent where, and the safeguards in place, are included in the section 'Third Party Processors' below.
|Name of Third Party Controller||What processing are we performing for them?||If applicable - who is their representative within the EU?|
|HMRC, regulatory authorities or other authorities||We are joint Controller with these authorities who require reporting of processing in some situations||N/A|
|Postal/Courier Providers||Where these providers act as Data Controller, we are joint Controller with them for the purposes of sending you physical documents.||N/A|
Our Data Processors
|Name of Third Party Processor||Purposes for Carrying out Processing|
|David Mellor||Gas Safety & Plumbing|
In addition to sending us your complaints directly to email@example.com, you can send complaints to our supervisory authority. As Quality Estate Agents predominantly handles the personal data of UK nationals, our supervisory authority is the Information Commissioner's Office. If you believe that we have failed in our compliance with data protection legislation, complaints to this authority can be made by visiting ico.org.uk.
Quickly responded and able to get me a viewing. Great price for a great location and newly furnished house!
Truly a pleasure, would recommend
Been amazing from get go - from viewing to moving in. So helpful! So friendly! And very understanding of students!
Sold my house through Lizzie at Quality Lets & Sales 100% recommend really friendly & helpful & half the price of the other agents!
Very friendly. Quick and trust worthy. Excited to move in in September. Very helpful
had an all round great experience, lovely agent Liz, any issues and they're straight on to it and would definitely recommend 100% couldn't ask for a better experience
I was impressed with Alex’s enthusiasm when we met so entrusted him with instructions to sell my investment property, I was not to be disappointed. He and Elizabeth delivered on all they...
Highly recommended great local knowledge and gets the property sold quick and the process is smooth and hassle free .
Very friendly and always contactable. We approached Quality when our original estate agents struggled to resell our property, when the 1st buyer had to pull out. I gave Quality estate...
Possibly one of the best estate agents I’ve ever dealt with Liz was very professional and always on hand straight away when we had questions or things to chase, and where one company...
Thank you Liz & Alex for sticking with us for almost a year in selling my parents house. It’s been a pleasure having you as our estate agent. Highly recommended!
Highly recommend - big thank you to Liz for all your help with my partners family house sell. It was a stressful time for everyone and it was made so much easier by your professional, friendly...
A huge massive thank you to Liz and Alex for an amazing service . After having a very bad experience with another agent and our sale falling through we put our house on the market with Quality...
Quality Estate agents have been amazing. I have not had to do anything Liz has dealt with everything, she has kept me up to date with all correspondence and has been professional throughout , I...
Highly recommended! As a landlord choosing the correct agent is very difficult especially in a new town. Quality Estate Agents however have been nothing short of superb. Both Elizabeth & Alex...
Both Alex and Lizzie manage 2 hmo,s on behalf of myself and my brother. We have been kept upto date all the way from conversion of the properties to the management aspect. You want an agent to...
Just sold my house with Quality Estate Agents, brilliant service all round, very friendly, sold my house in the space of three weeks, always stayed in contact and went above and beyond through...
I purchased my house from Quality Estate Agents in March. Alex & Elizabeth are the most helpful, kind & professional people I have ever dealt with. They kept me well informed throughout...
QEA were helpful, informative and pleasant to deal with from start to finish. Excellent Service and I would highly recommend.
Quality Estate Agents sold our three properties within days - at prices above our expectations. Very professional service from Elizabeth & Alex. Highly recommended by me and I have used many...
A wonderful service, responsive and extremely attentive.
Fantastic estate agents very professional can't thank Elizabeth and Alex enough they have both been very helpful thanks so much Ben and Victoria
Having a property with a mine shaft entry within 20mtrs of my Property my previous estate agent had told me that my property no longer met the requirements of a normal residential and the...
Absolutely amazing service from start to finish. I needed a lot of help and advice with various things and they could not do enough. A stressful time in my life made stress free because if their...
As a part exchange deal on a new build, the housebuilder appointed 2 agents, after a few weeks, 1 wasn't performing and I asked to replace them with Liz, who totally outperformed the agent...
Been amazing from get-go - from viewing to moving in. So helpful! So friendly! And very understanding of students!
Sold my house through Lizzie at Quality Estate Agents 100% recommend really friendly & helpful & half the price of the other agents!
I’ve delt with a few landlords and ladies through my life and I have to say, Quality Estate Agents are a breath of fresh air. Down to earth, lovely people who have even been there with...
Just moved into a Quality Estate Agents property and so impressed with everything, from the genuine and professional manner of my landlords to the all the homey touches that really make the place...
Amazingly friendly and helpful landlords, Lizzie especially is lovely and always willing to help. Spotless house when I moved in and very reasonable rates, couldn't recommend them enough.
HMO minefield, was about to sell up as all the new regulations are now too much for me as I work full time, so really didn't need the stress when I get home from work. After chatting to a few...
Great management company, as a landlord they have gone the extra distance to rent my property.
Quality Estate Agents are the best ever people I have worked with so far. The are really dedicated to their job, very helpful and very hardworking. I would highly recommend them to anyone who...
I have been with Quality Estate Agent a year now and can honestly not fault them, they are very professional and reliable. They take a very proactive approach to finding you tenants and managing...
I came across Quality Estate Agents in 2016 they were Quality Lets back then. Alex sold me a portfolio of 4 student houses, absolute magnificent deal and perfect services, Elizabeth has been...